WHERE WE DELIVER

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At the moment, we're only delivering to certain suburbs in Sydney. We have a set delivery fee for orders within 30km of our warehouse and only deliver to these suburbs. However, we're actively working on expanding our delivery area and hope to be delivering to more regions in the near future. Thank you for your patience and understanding as we work to provide the best service possible!

If the intended recipient isn't there to receive their roses, then we will do our best to ensure they are left in a safe place.

We will not take liability for any delivery made where the recipient is not at the destination provided and there is no safe place to leave the package, a refund in this instance will not be provided.

If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift  (Leave in a safe place/attempt redelivery the next business day - additional charge of $10 will apply).

On the attempted redelivery date, if the recipient is not home, our drivers will leave the box of roses outside the house only where they deem safe.  An unsafe delivery might be if there is no sheltered place to leave the roses, or within clear sight of the street, or if there is no access to the building, apartments or condominium.

If in the instance the roses are left, at this point, we take no liability for the delivery of your gift. If in the unlikely instance your roses cannot be found, we accept no responsibility and are unable to provide a refund since roses are perishable items and we would have done our best to contact the sender and/or the recipient.

If we have been provided with an incomplete or incorrect address and the order has been delivered, the entire cost of both the product and delivery will be incurred by the customer to have it sent out again.